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Patient Participation Group (PPG)
Posted on 4 Sep 2015
The aim of the Patient Participation Group (PPG) is to meet on regular intervals during the year to discuss ways in which services and facilities provided by the surgery can be improved upon and maintain a positive standard.
The group strictly refrains from discussing individual's complaints and single issues.
The main objective of the group is to create a positive relationship between practice staff and patients whereby honest and open communication is made possible to improve the practice services for all patients.
PPG members also act as patient representatives who can be approached by other patients to forward their feedback.